REEF Sandals Warranty Information

For non-warranty exchanges and returns, please see our policy here.

If you believe you have a warranty claim, please reach out to us directly here.

REEF LIFESTYLE, LLC LIMITED WARRANTY

REEF wants to make sure youre 100% satisfied with your purchase. We know youre busy and want you to have more time to Beach Freely. If you ever have concerns regarding the quality of your purchase on REEF.com, simply email us at consumercare@reef.com with a clear photo displaying the area of concern. In the body of your email, please include a description of the area of concern. A member of our Consumer Care team will swiftly follow up with you.

We're happy to talk through any quality concerns on a case by case basis.

DEFECTIVE GOODS LIMITED WARRANTY

Reef Lifestyle, LLC (REEF) warrants REEF-branded products purchased from REEF or an Authorized Dealer against the manufacturing defects identified below for each REEF product class, and for the following periods (measured from the original consumer owners date of purchase):

•    One (1) year for shoes

•    One (1) year for non-Voyage collection sandals

•    Lifetime for Voyage collection sandals (See below for Voyage Sandals Lifetime Limited Warranty)

Products covered by the REEF warranty will be replaced at REEFs discretion.

Please note that because REEF is unable to control the quality of REEF products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not apply to REEF products purchased from unauthorized sellers.

SANDALS:

The following defects are covered by the REEF warranty when claims are made by the original consumer owner within the one (1) year warranty period above:

•    Loose weaving on straps (new sandals only)

•    Straps/buckles pulling out (where soles are not severely worn)

•    Delamination of layers (repairable)

•    Glue on the straps (glue rubs off of the sole - new sandals only)

•    Stitching coming undone on logo (new sandals only)

•    Stitching coming undone on any part of sandal straps

SHOES:

The following defects are covered by the REEF warranty when claims are made by the original consumer owner within the one (1) year warranty period above:

•    Sole separation from upper

•    Stitching coming undone on logo

•    Seams unstitching on upper (except when due to wear)

•    Popped or missing eyelets

•    Non-matching color between two halves of pair

WHAT'S NOT COVERED:

The following are NOT covered by the REEF warranty nor are the above defects covered when any of the following are prevalent:

•    Fraying of straps/shoe uppers due to use/abuse

•    Deterioration as a result of water abuse

•    Sole wearing out or worn through

•    Color fading

•    Skateboard/bicycle abuse

•    Cuts, scratches, burns, etc.

•    Damage caused by negligence, misuse or alteration of products

•    Damage caused by wetting non-waterproof products

•    Fit, blisters, and/or other comfort issues

VOYAGE SANDALS LIFETIME LIMITED WARRANTY:

All sandals within the Voyage collection have a lifetime limited warranty. Voyage sandals are warranted to the original consumer owner against manufacturing defects in materials and workmanship for the lifetime of the product. If defective, REEF will, in its discretion, repair or replace the product or refund the purchase price. Please note that because REEF is unable to control the quality of REEF products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not apply to REEF products purchased from unauthorized sellers.

There are no warranties beyond those stated herein. Any implied warranties that may be applicable to REEF-branded products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances shall REEF be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract, or strict liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

REEF Sizing Chart

MENS FOOTWEAR SIZING GUIDE

WOMENS FOOTWEAR SIZING GUIDE

KIDS FOOTWEAR SIZING GUIDE